Why should we endure this disrespect from a public servant?

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allowance, benefit, benefits, bullish, committee, Conservative, contempt, cost, Dame Anne Begg, Debbie Abrahams, Department, discourtesy, disrespect, down, election, employment, ESA, Glenda Jackson, government, hubris, Iain Duncan Smith, IDS, Mike Sivier, mikesivier, national audit office, off, Pensions, people, politics, Return To Unit, review, RTU, social security, support, Tories, Tory, Universal Credit, Vox Political, welfare, work, write, written

Awkward indeed: Iain Duncan Smith spent today’s meeting with the man he tried to blame for the Universal Credit fiasco – DWP permanent secretary Robert Devereux – sitting next to him. When Debbie Abrahams laid into Mr… Smith with the words quoted in the article, Mr Devereux was staring directly at him with an enormous smile on his face. [Image: Political Scrapbook]

“I can say with the strongest feeling my concern about the hubris you have demonstrated and your tone to this committee. You haven’t explained – certainly to my own satisfaction, and I am sure anybody that has been watching will draw their own conclusions – you have not made any satisfactory explanation about how you have informed, and kept this committee informed, about the difficulties that the Department was experiencing. There has been obfuscation, smoke-and-mirrors, even up to a few weeks before the report from the National Audit Office. The memorandum that was released in August was clearly saying that everything was fine and dandy. It is, clearly, not. I’ll give you one more opportunity to answer, so you can explain to this committee why there is such poor information provided by your Department.”

These were the words of Commons Work and Pensions committee member Debbie Abrahams to Secretary of State Iain Duncan Smith, just a quarter of the way through today’s (Monday) clash over Universal Credit and his Department for Work and Pensions’ appalling book-keeping.

Mr… Smith’s response typified the attitude that she was decrying. He said: “Well, I just don’t agree with you, and I don’t agree that we have done anything else but be open and honest about what the issues are, as and when they have been identified, and what we would do about them, as and when we had made our decisions about that.”

Oh, is that so? One of the first questions asked in the meeting was why Iain Duncan Smith did not tell the committee he had decided to conduct a ‘red team review’ of Universal Credit when he gave evidence to it in September 2012. He said the results had not been ready at the time: “With respect, I don’t have to tell you everything that is happening in the Department until we have reached a conclusion about what’s actually happening; I think I will take those decisions myself and account for the decisions that were taken.”

(He said “with respect” a lot. It became clear that he meant the exact opposite.)

Listening to the evidence again, it seems he tied himself in a knot, because he said the review had reported back in July of 2012, meaning there would have been plenty of time for him to make a full and formal account of his actions to the committee, long before September of that year.

His response? “It was an internal review.”

When committee chair Dame Anne Begg said the committee should have been told the plans were being reviewed as a matter of courtesy, and the September committee meeting would have been the perfect opportunity to explain that a review had taken place, “but at that session you were bullish about how successful everything was, Duncan Smith responded: “With respect [see what I mean?]… I don’t think this committee can run the Department.

This initial exchange set the tone for the entire meeting. Committee members asked questions and Duncan Smith treated them with discourtesy bordering on contempt.

He did not tell the committee about changes to the programme for rolling out Universal Credit because they were not fixed when he met the committee, he said – avoiding the fact that he could have at least said changes were taking place.

Universal Credit costs had not been written off, he said; they had been “written down” (meaning they were said to be worth less money now than when they were introduced). This seems like nonsense to anyone who has seen reports of the sums of money involved – anything from £40 million to £160 million.

Asked whether Universal Credit is still dealing only with single people at the moment, Duncan Smith sidestepped the question and responded that it was being rolled out in phases. Clearly he does have something to hide, even though he began his evidence by saying there had been no attempt to sweep anything “under the carpet”.

He said the whole (improbable) edifice would be working by 2016 – apart from cases involving the most vulnerable group, who receive Employment and Support Allowance. This is an extremely optimistic appraisal, as Duncan Smith is unlikely to be in office by then, and a future government may decide to scrap the whole project as a hopeless waste of millions of pounds.

There is no point in covering details of the whole meeting because you get the gist already. Iain Duncan Smith was determined to deny that he or his Department had committed any mistakes or wrongdoing, while giving away ample evidence that this was exactly what they had done.

And he was rude – at one point he told Glenda Jackson: “I have no idea what you’re asking… You lost me about five minutes ago.” Her equally abrasive reply, “You’ll have to try harder,” was drowned out as he muttered, “It sounds like a foreign language to me.”

The tone of the meeting was not lost on those who were using the Internet to watch it. Their attitude can be summed up in tweets from ‘Tentacle Sixteen’, who commented, “You’re not supposed to have a look of horror on your face when asked if you’ll make details of a public project public.”

He continued: “The most worrying thing out of this select committee so far is IDS’ constant assertion that he doesn’t have to tell people everything.”

And he concluded: “You’re a f***ing public servant IDS, you bloody do have to tell us everything.”

This is exactly the issue.

The information content of this meeting was zero – or as close to it as possible. What we got was a display of posturing, “hubris” – as Debbie Abrahams rightly identified it – and further obfuscation of the facts.

What the meeting did reveal was everything we need to know about Iain Duncan Smith. Here is a man who understands nothing about being a public servant. He thinks that, sitting in a plush Whitehall office, with civil servants running around clearing up his various disasters, that he is somehow above the rest of us and doesn’t have to justify himself.

He’s completely mistaken. He is there as our servant – to act in a way that suits us, not him. It is disrespectful of him to treat us this way.

But he just doesn’t get it.

If enough people had seen his performance today, he could have single-handedly lost the next election for the Conservative Party.

(If you’ve got the stomach for it, you can watch the meeting for yourself, here.)

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Why blame the civil service, Mr… Smith? They only do what you tell them to!

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benefit, benefits, civil servant, civil service, Coalition, committee, computer, Conservative, Department, DWP, education, fraud, government, Iain Duncan Smith, IDS, IT, Job Centre, Margaret Hodge, Michael Gove, Mike Sivier, mikesivier, minister, morale, MP, off, Parliament, Pensions, people, pilot, politics, public accounts, returned to unit, Robert Devereaux, RTU, social security, The Guardian, The Spectator, Tories, Tory, unemployment, Universal Credit, Vox Political, welfare, work, write, written

Don’t blame Whitehall: Civil servants are highly-trained experts in their field; Conservative politicians are amateurs with opinions. Who do YOU think is responsible for the cock-up called Universal Credit? [Picture: Daily Telegraph]

Isn’t it a shame for the Tories that they hung their ‘welfare’ ‘reforms’ on an incompetent like Iain Duncan Smith?

Accused of wasting £140 million of taxpayers’ money on his white elephant Universal Credit scheme (or is it scam?) he can at least take comfort that the latest report followed his lead and fell back on what is now becoming a Conservative Party Standard Excuse: Blame the civil service.

That won’t wash, though. The real reason, as detailed in this blog previously, is lack of interest by Conservative Party ministers like Smith himself.

We call him ‘RTU’ because we believe his incompetence as an Army officer led to him being ‘Returned To Unit’ and eventually shuffled out of the service and it is this history that seems to be repeating itself here.

Let’s have a look at the “alarmingly weak” management for which the Secretary-in-a-State was rightly criticised by the Commons Public Accounts Committee this week.

We know that the project is now well behind schedule, despite protestations to the contrary from RTU and the Department for Work and Pensions. A planned pilot roll-out in April was restricted to just one Job Centre, where they handled only the simplest cases, working them out on spreadsheets because the IT system is open to fraud.

Since then it has been started in Hammersmith, in London, where its success or failure is not yet known.

It is now doubtful whether the project can still be delivered, on-budget, by its 2017 deadline. If it is, what kind of service will it provide?

Of the £2.4 billion set aside, £425 million has already been spent and a sum between £140 million and £161 million is likely to be written off, depending on whose figures you believe.

We know that a secretary was allowed to sign off £23 million worth of purchases because RTU’s systems were so lazy. Does anybody even know what this money bought?

“From the outset, the department has failed to grasp the nature and enormity of the task; failed to monitor and challenge progress regularly; and, when problems arose, failed to intervene promptly,” said Public Accounts Committee chair, Margaret Hodge. She described the system’s implementation as not only poor but “extraordinarily” poor.

And she said the pilot scheme was not a proper pilot, as “It does not deal with the key issues that universal credit must address: the volume of claims; their complexity; change in claimants’ circumstances; and the need for claimants to meet conditions for continuing entitlement to benefit”.

The report by the committee singled out the DWP’s permanent secretary, Robert Devereux, for particular criticism, saying he only became aware of problems in ‘ad hoc’ reviews, because reporting arrangements were inadequate and had not alerted him to problems. Even after he knew of major problems, he did not closely monitor the project, the report stated.

It seems Conservatives on the committee wanted more criticisms to be included, and The Guardian has stated that senior Tories have said they would accept Devereaux’s resignation, if offered.

Let’s face it: we’ve been here before.

Michael Gove’s Education Department is now in a terrible mess because he brought in a gang of “advisors” to operate “above” his officials – who have meanwhile faced huge cuts in their workforce and a disastrous fall in morale. Gove brought his ignorant mates in to force their foolishness on the professionals, as this blog reported in June.

That was when The Spectator weighed in against the civil service, lodging an advance claim that if Universal Credit flops it will be due to the civil service, but if it succeeds it will be a victory for Tory ministers alone.

what a lot of nonsense.

Civil servants do what elected Members of Parliament tell them to do. They pay attention to the wishes of their political leaders and apply their considerable expertise to the problems set for them, in order to produce the required result, within budget, while complying with the strictures laid down by those political leaders.

They are very good at their job.

If they are failing, then the problem must lie with the politicians. If a goal is unrealistic, then blaming the ‘help’ is totally unproductive – it only serves to make them hostile.

And, let’s face it, we’ve all seen sheep with more intelligence than Iain Duncan Smith.

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