Bullying in Parliament over Universal Credit?

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Angela Eagle, Atos, BBC News, bedroom tax, benefit cap, blame, bully, committee, Conservative, David Cameron, dead, death, die, disciplinary, discipline, Iain Duncan Smith, IDS, intimidate, intimidation, Labour, lie, mandatory, Mike Sivier, mikesivier, Parliament, policies, policy, politics, programme, public, public accounts, returned to unit, Robert Devereaux, RTU, social security, statement, Supreme Court, Tories, Tory, UC, Universal Credit, Vox Political, welfare, work, work and pensions, Workfare

The “bully”: Perhaps Parliament is merely giving Iain Duncan ‘RTU’ Smith enough rope to hang himself, as the saying goes – but when considering the huge list of his misdemeanours, one has to ask how much rope he needs.

Sometimes information becomes public that boggles the mind. It seems Iain Duncan Smith bullied members of the Public Accounts Committee into blaming his permanent secretary, Robert Devereaux, for the failings of Universal Credit.

That’s right – it is alleged that the man who is afraid to reveal how many people have died because of his policies, whose mandatory work schemes have proved less successful than doing nothing, who changed the law after his rules for Workfare were found to be illegal – only for the Supreme Court to rule they were still illegal, whose departmental annual report is now nearly eight months late, who lied to Parliament and the public about the success of his benefit cap and who is afraid to face the Commons Work and Pensions committee to account for himself, has resorted to intimidation because he doesn’t want to take the blame for his latest – or rather, longest-running, catastrophe.

Let’s not even get started on the Bedroom Tax!

The allegation appears in a BBC News report, under a headline that claims David Cameron is supporting the unrepentant Work and Pensions secretary. Does this mean Cameron approves of such ungentlemanly behaviour as bullying? The report states that “Downing Street said the work and pensions secretary was ‘doing exactly the right thing’ with the new scheme.”

Smith has denied claims he tried to “lean on” members of the committee to place the blame on Mr Devereaux, but Labour sources on the committee told BBC News there was a “concerted” effort by Tory members to shift the blame, with extra meetings and discussions over amendments “pointing the finger” at the permanent secretary.

But David Cameron’s official spokesman was vague in his support from the Secretary-in-a-State. Asked if it was proper for a secretary of state to approach members of a select committee ahead of publication of a report, in the way alleged of …Smith, he said: “There are procedures that are in place for the relationship between departments and select committees and that is something the Department for Work and Pensions have been very clear about.”

Not exactly a ringing endorsement, is it?

Labour’s shadow leader of the Commons, Angela Eagle, has demanded an urgent statement from …Smith: “This morning we learn of a wholly improper attempt to lean on members of an independent select committee of this House by Mr Duncan Smith and his parliamentary team to try to put the blame on the permanent secretary.”

She was wrong.

We don’t need a statement. We need disciplinary procedures.

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This benefits bully harasses the powerless but runs away from criticism

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allowance, annual report, Atos, benefit, benefit cap, benefits, bully, Coalition, committee, Commons, Conservative, court, coward, dead, death, Debbie Sayers, Department, Department for Work and Pensions, die, disability, Disability Living Allowance, disabled, DLA, DWP, employer, employment, Employment and Support Allowance, ESA, fabricate, false, fraud, Freedom of Information, George Osborne, government, Guardian, harass, health, HM Revenue and Customs, hmrc, Iain Duncan Smith, IDS, Information Commissioner, internet, intimidate, Ipsos Mori, Jayne Linney, Job Centre, John Major, law, liability, liar, Mandatory Work Activity, Mike Sivier, mikesivier, Parliament, Pensions, people, politics, Polly Toynbee, Public Interest Lawyers, regulation, retrospective, returned to unit, RTU, ruling, sick, social security, staff, statistics, support, Tories, Tory, unemployment, Universal Credit, vexatious, Vox Political, welfare, work, Workfare

Several months ago this blog accused Iain Duncan Smith of being a liar and a coward because, not only had he fabricated statistics on the number of people leaving benefits because of his new benefit cap, but he had also weaseled his way out of an appearance before the Commons Work and Pensions Committee to account for this behaviour.

The very next day, we had to apologise (to readers) and publish a correction saying that the man we call ‘Returned To Unit’ would be attending a follow-up meeting in September, at which the 100,000-signature petition calling him to account for the benefit cap lies, organised by Jayne Linney and Debbie Sayers, would also be presented to MPs.

Apparently the meeting was being timed to coincide with publication of the DWP’s annual report for 2012-13.

Now it is November, and we have still had no meeting with RTU. Nor have we seen the annual report, which is now almost eight months late. Meanwhile the calamities at the DWP have been mounting up.

The latest appears in a Guardian report published yesterday, about the ongoing disaster that is Universal Credit. You may remember, Dear Reader, that the Department for Work and Pensions has admitted it had to write off £34 million that had been spent on the scheme; it subsequently emerged that the total amount to be written off might actually be as high as £161 million.

The Guardian article appears to confirm this, adding £120 million to the £34 already written off if the DWP follows one of two possible plans to take the nightmarish scheme forward.

This would restart Universal Credit from scratch, creating a system based on the Internet – and reducing the need for Job Centre staff – and tends to confirm the suggestion that staff are seen as a liability in the government’s plan to cut back on benefit payments; despite being told to bully, harass and intimidate everyone who darkens their doors, they have an annoying inclination to help people claim the benefits due to them.

The other plan would attempt to salvage the existing system, and is understood to be favoured by the Secretary-in-a-State. The drawback is that it could lead to an even greater waste of taxpayers’ money (not that this has ever been a consideration for Mr… Smith in the past. He’ll waste millions like water while depriving people of the pennies they need to survive).

Universal Credit aims to merge six major benefits and tax credits into one, restricting eligibility for the new benefit in order to cut down on payouts. It relies on the government creating a computer programme that can synchronise systems run by HM Revenue and Customs, the DWP itself, and employers. So far, this has proved impossible and a planned rollout in April was restricted to just one Job Centre, where staff handled only the simplest claims and worked them out on paper. Later revelations showed that the system as currently devised has no way of weeding out fraudulent claims.

A leaked risk assessment says the web-based scheme is “unproven… at this scale”, and that it would not be possible to roll out the new system “within the preferred timescale”. Smith has continually maintained that it will be delivered on time and on budget but, as concerns continue to be raised by senior civil servants that systems are not working as expected and there are too many design flaws, it seems likely this is a career-ending claim.

Is this why he hasn’t deigned to account for himself before the Work and Pensions Committee?

Earlier this week, the government lost its appeal against a court ruling that its regulations for Workfare and other mandatory work activity schemes were illegal. Public Interest Lawyers, who handled the case against the government, has taken the view that anyone who fell foul of the regulations may now take action to get their money back. But the matter is complicated by the fact that the government unwisely passed a retrospective law to legalise the rules, in a bid to stop the 228,000 benefit claimants it had sanctioned after they refused to work for their benefits from demanding the money that ministers had – in effect – stolen from them. Iain Duncan Smith is the man behind this mess.

Is this why he hasn’t deigned to account for himself before the committee?

We have yet to learn why this man felt justified in claiming 8,000 – and then 12,000 – people had left benefits because of the £26,000 cap he introduced in April (he claimed it is equal to average family income but in fact it is £5,000 and change short of that amount as he failed to consider benefits that such families could draw). Information from polling company Ipsos Mori showed that the real number of people who had dropped their claims after hearing of the scheme was more likely to be 450 – just nine per cent of the figure he originally quoted.

Is this why he hasn’t put a meeting with the committee in his diary?

Perhaps we should not be surprised, though – it seems that RTU has never had a decent grip on the way his department works. For example, he allowed George Osborne to cancel Disability Living Allowance for one-fifth of claimants in 2010, claiming that the benefit had been “spiralling” out of control because it had 3.1 million claimants – triple the number since it was introduced in 1992. Smith said the rise was “inexplicable” but in fact the explanation is simplicity itself, as The Guardian‘s Polly Toynbee pointed out just two days ago:

“DLA is only paid to those of working age, but when they retire they keep it, so as more people since 1992 move into retirement, numbers rise fast. There has been no change in numbers with physical conditions, despite a larger population; back injuries have declined with the decline of heavy industry. There has been a real growth in numbers with learning disabilities: more premature babies survive but with disabilities, while those with Down’s syndrome no longer die young. More people with mental illness claim DLA now, following changes in case law: there has been no increase in mental illness, with 7% of the population seriously ill enough to be receiving treatment, yet only 1% claim DLA. Psychosis is the commonest DLA diagnosis, hardly a trivial condition. This pattern of disability mirrors the rest of the Organisation for Economic Co-operation and Development countries, with nothing exceptional here.”

In other words, from the moment he took over this hugely important government department, with its huge – and controversial – budget, Iain Duncan Smith had about as much understanding of its workings as a child.

It seems Sir John Major was exactly right when he expressed fears about the DWP Secretary’s ability last week, claiming his genius “has not been proven”.

Is this why we’ve seen neither hide nor … head of the Secretary of State?

Finally, Dear Reader, you will be aware that Vox Political submitted a Freedom of Information request to the DWP, asking for up-to-date statistics on the number of Employment and Support Allowance claimants who have died during a claim or while appealing against a decision about a claim – and that the request was dismissed on the indefensible grounds that it was “vexatious”. This was not good enough so the matter went to the Information Commissioner’s office and, according to an email received this week, will soon be brought to a conclusion.

Is this why Iain Duncan Smith is hiding?

Perhaps it’s time to drag him out of his bolt-hole and force some answers out of him.

Jayne (Linney), in her blog, has called on people who use Twitter to start tweeting demands for Smith to come forward, using the hashtags #whereisIDS and #DWPLateReview. This is good, and those of you who do so are welcome to use any of the information in this article as ammunition in such a campaign.

There is nothing to stop anyone writing to the press – local or national – to ask what is going on and why benefit claimants are being left in suspense about the future of their claims. People have to work out how they will pay their bills, and the continued uncertainty caused by Mr… Smith’s catalogue of calamities is causing problems up and down the country.

A short message to your MP might help stir the Secretary of State out of his slumber, also.

In fact, let’s use all the tools at our disposal to expose this man for what he is – just as this blog stated in July and in May: A liar and a coward who has committed contempt of Parliament and should be expelled – not just from public office, but from public life altogether.

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Doubletalking DWP’s new assault on the sick

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allowance, appointment, Atos, barrier, benefit, benefits, bully, Coalition, Conservative, Department, Department for Work and Pensions, disability, disabled, doctor, DWP, employment, Employment and Support Allowance, encouragement, ESA, fatal, government, health, Iain Duncan Smith, intimidate, intimidation, Job Centre Plus, mark hoban, meet, Mike Sivier, mikesivier, murder, occupational health nurse, Pensions, people, pester power, pilot, politics, provider, sick, sickness, social security, support, therapist, threat, Tories, Tory, Vox Political, WCA, welfare, work, work capability assessment, Work Programme

Their doctors will say you’re not sick: The DWP’s new policy is another sign of disrespect to PROPER health professionals across the UK; their diagnoses aren’t good enough for the Department. It’s bringing its own people in, to pretend more sick people are actually healthy, no doubt.

“People on sickness benefits will be required to have regular meetings with doctors, occupational health nurses and therapists to help them address their barriers to work – or face losing their benefits,” the Department for Work and Pensions announced yesterday.

The initiative was revealed under the euphemistic headline ‘Help for people on sickness benefits to address barriers to work’ and shows yet again that ministers in the DWP do not understand the meaning of the word “sick”.

“Around 3,000 people on Employment and Support Allowance (ESA) who have been assessed as being able to work in the future will have regular appointments with healthcare professionals as a condition of receiving their benefit. The meetings will focus on helping claimants to move closer to being able to get a job,” the DWP press release states.

“The proposed pilot scheme will compare the help given by doctors, occupational health nurses and therapists to two other pilot schemes which will offer enhanced support from Jobcentre Plus and Work Programme providers to see which is best at helping people off sickness benefits and into work.”

This is all very well, but has it not occurred to DWP officials that perhaps a person who is off work because of illness may already be involved in meetings with healthcare professionals?

This is anecdotal evidence, I know, but Mrs Mike has attended many, many appointments with her GP, physiotherapists, osteopaths, other back specialists, nerve specialists, surgeons, she’s had MRI and CT scans, spent a week at the pain clinic in Bronllys Hospital (recently featured on a BBC documentary which notably focused on its successes and not its failures – it does have them) and is currently due to attend an appointment at the orthopaedic hospital in Gobowen.

What do DWP officials think its people can do, that these specialists – who are experts in their field – cannot?

Employment minister Mark Hoban trotted out the usual line that “we need to ensure that people who are able to work get the encouragement they need to get a job, while those who are too sick to work get real support”. What, by threatening them with losing their sole source of income? That’s not encouragement – it’s bullying; it’s threats; it’s intimidation.

“Many people on sickness benefits want to work, so it’s vitally important that we give them the right help to move into a job if they are able. The help we give people at the moment tends to focus on work-related skills, but doesn’t necessarily address health problems. But by giving people regular support from doctors, occupational health nurses and therapists we can do more to help people manage or improve their conditions.”

The thought of the DWP – an organisation that absolutely refuses, under any circumstances, to publish the number of people its policies are killing every week (or have killed already) – claiming it is trying to help people into work is laughable. The fact that it will do this by threatening to remove their benefits is serious to the point of being deadly.

The release goes on to remind us all that people in the work-related activity group of ESA recipients already have ‘work-focussed interviews’ with Job Centre Plus staff as a condition of receiving their benefit. This is true – Mrs Mike attended and, due to her interest in finding work, was passed on to a work programme provider who immediately – within one telephone conversation – told her she was not fit for any kind of work, the Atos assessment had put her in the wrong group and she must seek re-assessment with a view to going into the support group immediately.

That was in January; the DWP has been dragging its heels somewhat. I would say this demonstrates the department’s real concern for people with long-term health problems (almost as much as those nebulous death figures).

In the pilot area, the press release states, the work interview would be replaced by meetings with healthcare professionals – provided by the DWP. The length and frequency of the meetings would be flexible, depending on the individuals’ needs.

Would these healthcare professionals by contracted in from private health companies? If so, isn’t this just another ‘bung’ of taxpayers’ cash to friends of the Conservative ministers in charge of the DWP? Does anyone else sense yet another monumental, Work Programme-style waste of taxpayers’ cash on the horizon here?

“The regular discussions will focus claimants on how they can improve their view of their readiness for work by taking steps to manage their health issues,” the release claims. “They will not replace a person’s GP, but can promote health support and help a claimant to re-engage with their GP if they are struggling to adapt to their condition.” Plausible language, but let’s remember this is DWP doublespeak, so we must not expect anything of the sort.

There will be three separate pilot schemes:

• Healthcare professional-led – mandatory engagement with health care professionals. Interestingly, this will use funding from the European Social Fund. How they managed to persuade the EU that this was a good idea defies rational explanation.
• Jobcentre Plus – enhanced Jobcentre Plus support
• Work Programme – enhanced support designed by Work Programme provider

The pilots will begin in November and will run until August 2016 – so, if there’s any justice, they will be terminated in May 2015 when a sensible government takes over. This depends on whether Labour can devise any reasonable ideas for Work and Pensions in the next 18 months or so, of course.

The pilots will involve people on ESA in the work related activity group who are expected to be able to return to work in 18 months or over – based on the flawed Atos work capability assessments that we all know make wrong decisions in an unacceptable number of cases.

While we’re discussing ways of getting sick people off-benefit (which is what this is about – never mind putting them back into work), I wonder whether DWP officials partaking in this scheme will also employ the “Pester Power” strategy?

I learned about this from Vox Political commenter Maria Nelson this morning. She wrote: “They partake in something called ‘Pester Power’ to bully and harass claimants… knowing it may push people over the edge.”

Apparently it is employed by staff “who bully claimants by hanging up on them and aggravating stressed, angry claimants, losing paperwork etc to create misery – sanctioning etc… Their horrid phone service is privately operated and numbers changed regular[ly] – wrong numbers given out – and it generates nice profits for that private company, and there’s supposed to be a free number for mobile callers but no-one gets told… I was so shocked [by] what I was told, I forgot to ask [for] it”.

Following on from the negative response to my Freedom of Information request about the Atos/DWP deaths, we all know that the DWP is monitoring this blog – so how about making yourselves useful? Why not come out of the undergrowth and give us some useful information about this alleged strategy?

Come to that, why not come out of the undergrowth and give us the facts about the number of people who are dying because of the fatal policies practised by your department? You do realise, don’t you, that your continued participation involves you in mass murder, don’t you? After the response to the FOI request, I see no reason to give any of you the benefit of the doubt; not only are you participating in a scheme that leads to death – it is revealed as a scheme that is intended to cause death. You don’t cover up mass deaths, with an intention to continue the policies that cause them, without intending to induce those deaths.

That’s murder. If you are an employee of the DWP involved in this process, then you are implicated. There will be trials; the dead will have justice. And, just as in Nuremberg in the 1940s, saying you were “only following orders” will not help you.

You should consider a change of career.

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