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Tag Archives: expensive

Do YOU feel as prosperous as you were before the crisis?

25 Friday Jul 2014

Posted by Mike Sivier in Austerity, Benefits, Business, Cost of living, Economy, Employment, European Union, Food Banks, Housing, Neoliberalism, People, Politics, Poverty, Trade Unions, UK

≈ 17 Comments

Tags

austerity, BBC, benefit, borrowing, bubble, David Cameron, dead, death, deficit, die, economy, Ed Balls, EU, Europe, exchange rate, expensive, export, food bank, G7, GDP, government, groceries, grocery, Gross Domestic Product, grow, Guardian, help to buy, housing, Huffington Post, Iain Duncan Smith, IMF, inflation, International Monetary Fund, Investment Partnership, John Mills, Keith Joseph, Lynton Crosby, Mandatory Work Activity, manufacture, manufacturing, Margaret Thatcher, national Statistics, neoliberal, Nicholas Ridley, office, ONS, peak, pre-crisis, prosper, purge, re-balance, sanction, shopping, Transatlantic Trade, TTIP, unemployment, union, Universal Credit, Workfare


[Image: David Symonds for The Guardian, in February this year.]

[Image: David Symonds for The Guardian, in February this year.]

Britain has returned to prosperity, with the economy finally nudging beyond its pre-crisis peak, according to official figures.

Well, that’s a relief, isn’t it? Next time you’re in the supermarket looking for bargains or mark-downs because you can’t afford the kind of groceries you had in 2008, you can at least console yourself that we’re all doing better than we were back then.

The hundreds of thousands of poor souls who have to scrape by on handouts from food banks will, no doubt, be bolstered by the knowledge that Britain is back on its feet.

And the relatives of those who did not survive Iain Duncan Smith’s brutal purge of benefit claimants can be comforted by the thought that they did not die in vain.

Right?

NO! Of course not! Gross domestic product might be up 3.1 per cent on last year but it’s got nothing to do with most of the population! In real terms, you’re £1,600 per year worse-off!

The Conservatives who have been running the economy since 2010 have re-balanced it, just as they said they would – but they lied about the way it would be re-balanced and as a result the money is going to the people who least deserve it; the super-rich and the bankers who caused the crash in the first place.

You can be sure that the mainstream media won’t be telling you that, though.

Even some of the figures they are prepare to use are enough to cast doubt on the whole process. The UK economy is forecast to be the fastest-growing among the G7 developed nations according to the IMF (as reported by the BBC) – but our export growth since 2010 puts us below all but one of the other G7 nations, according to Ed Balls in The Guardian.

And it is exports that should be fuelling the economy, according to JML chairman John Mills in the Huffington Post. He reckons the government needs to invest in manufacturing and achieve competitive exchange rates in order to improve our export ability.

“Since most international trade is in goods and not in services, once the proportion of the economy devoted to producing internationally tradable goods drops below about 15 per cent, it becomes more and more difficult to combine a reasonable rate of growth and full employment with a sustainable balance of payments position,” he writes.

“In the UK, the proportion of GDP coming from manufacturing is now barely above 10 per cent. Hardly surprising then that we have not had a foreign trade surplus balance since 1982 – over thirty years ago – while our share of world trade which was 10.7 per cent in 1950 had fallen by 2012 to no more than 2.6 per cent.”

All of this seems to be good business sense. It also runs contrary to successive governments’ economic policies for the past 35 years, ever since the neoliberal government of Margaret Thatcher took over in 1979.

As this blog has explained, Thatcher and her buddies Nicholas Ridley and Keith Joseph were determined to undermine the confidence then enjoyed by the people who actually worked for a living, because it was harming the ability of the idle rich – shareholders, bosses… bankers – to increase their own undeserved profits; improvements in working-class living standards were holding back their greed.

In order to hammer the workers back into the Stone Age, they deliberately destroyed the UK’s manufacturing and exporting capability and blamed it on the unions.

That is why we have had a foreign trade deficit since 1982. That is why our share of world trade is less than one-third of what it was in 1950 (under a Labour government, notice). That is why unemployment has rocketed, even though the true level goes unrecognised as governments have rigged the figures to suit themselves.

(The current wheeze has the government failing to count as unemployed anyone on Universal Credit, anyone on Workfare/Mandatory Work Activity and anyone who whose benefit has been sanctioned – among many other groups – for example.)

You may wish to argue that the economy is fine – after all, that’s what everybody is saying, including the Office for National Statistics.

Not according to Mr Mills: “The current improvement in our economic performance, based on buttressing consumer confidence by boosting asset values fuelled by yet more borrowing, is all to unlikely to last.”

(He means the housing bubble created by George Osborne’s ‘Help to Buy’ scheme will burst soon, and then the economy will be right up the creek because the whole edifice is based on more borrowing at a time when Osborne has been claiming he is paying down the deficit.)

Ed Balls has got the right idea – at least, on the face of it. In his Guardian article he states: “We are not going to deliver a balanced, investment-led recovery that benefits all working people with the same old Tory economics,” and he’s right.

“Hoping tax cuts at the very top will trickle down, a race to the bottom on wages, Treasury opposition to a proper industrial strategy, and flirting with exit from the European Union cannot be the right prescription for Britain.” Right again – although our contract with Europe must be renegotiated and the Transatlantic Trade and Investment Partnership agreement would be a disaster for the UK if we signed it.

But none of that affects you, does it? It’s all too far away, controlled by people we’ve never met. That’s why Balls focuses on what a Labour government would do for ordinary people: “expanding free childcare, introducing a lower 10p starting rate of tax, raising the minimum wage and ending the exploitative use of zero-hours contracts. We need to create more good jobs and ensure young people have the skills they need to succeed.”

And how do the people respond to these workmanlike proposals?

“You intend to continue the Tories’ destructive ‘austerity’ policies.”

“The economy isn’t fixed but you broke it.”

There was one comment suggesting that all the main parties are the same now, which – it has been suggested – was what Lynton Crosby told David Cameron to spread if he wanted to win the next election.

Very few of the comments under the Guardian piece have anything to do with what Balls actually wrote; they harp on about New Labour’s record (erroneously), they conflate Labour’s vow not to increase borrowing with an imaginary plan to continue Tory austerity policies… in fact they do all they can to discredit him.

Not because his information is wrong but because they have heard rumours about him that have put them off.

It’s as if people don’t want their situation to improve.

Until we can address that problem – which is one of perception – we’ll keep going around in circles while the exploiters laugh.

Follow me on Twitter: @MidWalesMike

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Cameron’s candidate list is like his cabinet: full of empty suits

24 Thursday Jul 2014

Posted by Mike Sivier in Conservative Party, Democracy, Politics, UK

≈ 3 Comments

Tags

Attorney General, Ben Elton, cabinet, candidate, chopper, Chris Davies, consensus, Conservative, David Cameron, defence, democracy, discuss, dramatic, education, Edward, empty suit, equalities, expensive, foreign, Gary Lineker, Harold Wilson, Heath, helicopter, Iain Duncan Smith, Jedward, Jeremy Wright, Jimmy Carr, JLS, Katie Hopkins, Keith Lemon, Margaret Thatcher, Michael Heseltine, Nicky Morgan, Nigel Lawson, Norman Tebbit, Philip Hammond, reshuffle, Royal Welsh Show, safeguard, secretary, Stanley Baldwin, Stephen Crabb, Ted, Tony Benn, Tories, Tory, Treasury, Wales, Welsh, Winston Churchill, women


David Cameron and Tory election candidate Chris Davies: A suit full of hot air next to a suit full of nothing at all.

David Cameron and Tory election candidate Chris Davies: A suit full of hot air next to a suit full of nothing at all.

Here’s one to file under “missed opportunities”: David Cameron passed within seven miles of Vox Political central and we didn’t know about it.

He made a surprise visit to the Royal Welsh Show in Llanelwedd, Radnorshire, to talk about some agricultural scheme – but we don’t need to discuss that. Nor do we need to discuss the fact that the bronze bull statue in nearby Builth Wells town centre was found to have had its tail ripped off shortly after the visit; it would be wrong to suggest that the comedy Prime Minister was responsible but if he starts sporting a uniquely-shaped swagger stick, well, you read it here first.

We don’t even need to discuss the fact that Cameron arrived by helicopter, which is an exorbitantly expensive form of travel. Yr Obdt Srvt was watching a documentary about a Doctor Who serial made in 1969 and featuring a helicopter – just starting the rotors cost £70, which was a lot more money then than it is now! Next time you hear that there isn’t enough money around, bear in mind that this government always has the cash to hire out a pricey chopper!

No, Dear Reader – what was really shocking was the fact that Cameron allowed himself to be photographed with Chris Davies, the Tory Potential Parliamentary Candidate for Brecon and Radnorshire – a man who this blog has outed as having no ideas of his own, who parrots the party line from Conservative Central Headquarters and who cannot respond to a reasoned argument against the drivel that he reels off. Not only that but the new Secretary of State for Wales was also at the Showground – his name is Stephen Crabb and he is on record as saying that the role is “emptied and somewhat meaningless”.

Bearing this in mind, those who didn’t attend the event, but would like to recreate the spectacle of David Cameron flanked by Messrs Davies and Crabb, can simply fill a few children’s party balloons with hot air, arrange them in a roughly human shape, and put a suit on them – that’s Cameron – then add two more, empty, suits on either side.

Discussion of empty suits brings us inexorably to the dramatic cabinet reshuffle Cameron carried out last week, in which he replaced his team of tired but recognisable old fools with a gaggle of new fools nobody’s ever heard of. The whole situation is reminiscent of a routine that Ben Elton did back in 1990, when he was still a Leftie comedian.

Still topical: Ben Elton's 'cabinet reshuffle' routine from 1990.

Still topical: Ben Elton’s ‘cabinet reshuffle’ routine from 1990.

The parallel with today is so close that the routine may be paraphrased to fit the moment:

These days the cabinet minister is a seriously endangered species, constantly culled by the boss… How stands the team today? All the personalities have been de-teamed, and Mr Cameron was rather left with a rack full of empty suits. So he reshuffled Philip Hammond, a suit full of bugger-all from Defence across to the Foreign Office. Then he reshuffled Nicky Morgan, a skirt-suit full of bugger-all who had been at the Treasury for 13 whole weeks. She was reshuffled to Education and is also now Minister for Women and Equalities. A suit full of bugger-all called Wright, who nobody had heard of that morning, became Attorney General. This is the British cabinet we are dealing with; not the local tea club.

Now Nicky Morgan, come on, be honest, six months ago, who’d heard of her? Hardly anyone. Since then she’s been Financial Secretary to the Treasury and Education Secretary; nobody can say the girl hasn’t done well because she has. She reminds me of Jedward – everyone’s saying, ‘She may be rubbish but at least she’s trying!’

Who the hell is Jeremy Wright? He’s the Attorney General, that’s who. When he leaves home for work in the morning, even his wife doesn’t recognise him! ‘Bye bye darling – who the hell are you?’ … I confidently expect to see Keith Lemon elevated to cabinet status, with Gary Lineker becoming Chancellor of the Exchequer due to his amazing powers of prediction (“The Germans really fancy their chances, but I don’t see that”). He’ll be joined at the Treasury by financial wizard Jimmy Carr. Katie Hopkins takes over as Iain Duncan Smith so no change there.

140724cabinet3

This isn’t a party political thing. There have been lots of towering figures in cabinet before. Tebbit! Heseltine! … Lawson! You may not have liked them but at least you’d heard of them! These days, what have you got? The only reason a ‘dramatic’ reshuffle is ‘dramatic’ is because it takes so long to prise all their faces off the team leader’s backside, that’s why! They’re all stuck down there like limpets; they’re clinging on to the mother ship! If they all breathed in at once, they’d turn him inside-out.

That’s why they all speak so strangely – their tongues are all bruised and knotted from the team leader trying to untangle the top Tory tagliatelli flapping about behind.

Cabinet government is one of the safeguards of our precious democracy. It involves discussion, consensus, and it has produced great cabinets on both sides of the House. Churchill – the largest, perhaps the greatest political figure in the last century – a Tory, he was a constant thorn in the side of his boss, Baldwin. Wilson included Tony Benn, even though they were never friends, let’s face it. Heath employed Mrs Thatcher. They all understood that cabinet is a microcosm of democracy – but these days, it’s different. Nobody must dissent in cabinet. And nobodies are exactly what we’ve got.

There was more talent and personality in JLS – and at least they knew when to quit.

Follow me on Twitter: @MidWalesMike

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Dire day for Tories – so why were the pundits hammering Labour?

23 Friday May 2014

Posted by Mike Sivier in Business, Democracy, Education, European Union, Housing, Immigration, People, Politics, UK

≈ 44 Comments

Tags

accommodation, Boris Johnson, borough, Coalition, Conservative, David Cameron, david dimbleby, Earls Court Project, elderly, Europe, expensive, flat, Free School, Fulham, government, Guardian, Hammersmith, home, homeless, housing, hung, immigration, Labour, Michael Gove, Mike Sivier, mikesivier, Parliament, people, politics, primary, purple peril, redevelopment, resident, school, Sulivan, Swindon, temporary, Tories, Tory, UK, UKIP, Vox Political, Westminster


[Image: BBC]

[Image: BBC]

Own up: How many of you stayed up into the wee hours to watch TV coverage of the local council elections?

If you did, you would have witnessed a curious phenomenon. As the Conservative Party lost seat after seat (at the time of writing they have lost 113 seats altogether) and Labour won seat after seat (currently 125 seats better-off), the pundits sitting around David Dimbleby on BBC1 started telling us this put Labour in the poor position!

This, we were told, was because UKIP’s performance heralded the arrival of “four-party politics” – but does anybody believe that? UKIP won protest votes against the UK Coalition government’s policies at a time when elections to the European Parliament were also taking place. Anti-immigration feelings have been stirred up and people have been led to believe – wrongly – that a vote for UKIP will cut off the flow.

In fact, UKIP did damage Labour in areas like Swindon, where they took working-class votes and enabled the Conservatives to hold that council with a slightly increased majority.

But the ‘Purple Peril’ did far more damage to the Conservatives, with Essex Man and Woman voting very strongly for it.

What does this mean, translated to the Westminster Parliament?

The answer is, it’s difficult to judge. Turnout was only around 36 per cent – half the number who take part in a general election – because faith in democracy is so low. This means any predictions are more likely to be wrong than right.

But if the results are replicated, then the Conservative Party will lose seats to UKIP and it is possible that Labour will become the majority party in a Hung Parliament, and then…

… UKIP will do a coalition deal with the Conservatives because Nigel Farage wants a taste of power, and we’ll end up with five more years of David Cameron.

We know they’re already talking about it because Michael Gove has denied it.

To avoid this, Labour will have to consolidate its gains and show that it can make a real difference where it wins.

A good start would be to cut the harmful social policies in Hammersmith and Fulham, which Labour took from the Tories last night. H&F was once dubbed David Cameron’s favourite council. Why? Well, a recent Guardian article showed that the council was selling off its housing stock at an increasingly accelerated rate, while forcing homeless people into temporary accommodation outside the borough. Ending this wrong-headed nonsense would be a good start.

The new Labour administration could re-examine the planned closure of Sulivan Primary School in Fulham, which won an award from London Mayor Boris Johnson at the end of last year after it “succeeded against the odds in improving pupils’ aspirations and achievements”. According to The Guardian (again), campaigners fighting to save Sulivan say it has been targeted because there are plans to turn the site into a new Free School, part of Michael Gove’s silly pet project that has been haemorrhaging money.

And Labour could halt the Earls Court Project redevelopment scheme, which will knock down elderly residents homes – buildings which are perfectly sound – in order to replace them with “impossibly expensive” flats.

The Guardian (yet again) states: “To the Tories of H&F, though, such things are of no value if there’s more money to be made from tearing them up, clearing them out, knocking them down… The council and its friends do not see what they are doing as wrecking. They see themselves as grand creators. They see those they would push aside not as citizens to be considered but non-believers, blockages, impediments; as inefficiencies that have to be squeezed out.”

Labour would score hugely if it took a stand against this merciless money-driven destruction of a neighbourhood that belongs to ordinary people. Elderly people, in fact. Not only are they vulnerable; they are also voters.

So let Hammersmith & Fulham become the example Labour holds up to the nation: “This is what we can do across the country, if you only give us the chance!”

One thing’s for sure – whatever Labour does there, The Guardian will be watching!

Results are still incoming from the council elections, so undoubtedly the ‘expert’ opinions will change before the end – and then we have the European election results to come on Sunday.

A quick anecdote about that: Yesterday evening Yr Obdt Srvt was at a meeting on a completely different subject (a local festival here in Mid Wales – I’m the organising committee’s secretary). Afterwards I was chatting with a friend about the election when a young man approached us in search of the nearest polling station.

My friend passed on the directions and the man thanked us and started on his way. “Don’t vote UKIP!” shouted my friend.

“I won’t!” was the response.

Follow me on Twitter: @MidWalesMike

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Good riddance to bad rubbish: Universal Jobmatch to be scrapped

17 Monday Mar 2014

Posted by Mike Sivier in Benefits, Media, People, Politics, Public services, UK, unemployment

≈ 14 Comments

Tags

benefit, benefits, check, close, contract, costly, criminal, Department, ditch, DWP, end, expensive, fake, fraud, identity theft, illegal, jobseeker, jobsworth, Mike Sivier, mikesivier, monster, Pensions, people, politics, record, repeat, scrap, sex, social security, The Guardian, unemployment, Universal Jobmatch, Vox Political, welfare, work


universaljobmatch

Leaked documents from the Department for Work and Pensions have shown that Universal Jobmatch is set to be scrapped – not only because it is full of fake and repeat job entries but also because it is too expensive.

But the government is bound to its contract for another two years and is unlikely to try to release itself until the agreement (with a company called, appropriately, Monster) comes up for renewal.

The plans have been revealed by The Guardian, after the documents were passed to the paper from an unnamed source.

It seems there was no mention of the adverts for illegal jobs such as sex work; perhaps the particular civil servants who wrote these reports don’t look at that kind of material on the internet!

The leak follows revelations that some job postings “enticed jobseekers to spend money needlessly – for example on fake criminal records checks – or were a means of harvesting personal information for identity fraud”.

According to Wikipedia, the site was developed by Monster at a cost of over £17 million and has annual running charges of £6 million. The Guardian states that Monster wanted an extra £975,000 to clear UJM of fraudulent employment adverts.

What is not clear is whether jobsworth Jobcentre staff will continue demanding that jobseekers use the site.

They’ll have a big job on their hands – convincing anyone that it is still workable.

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How much can YOU pay? A&E charges would speed NHS privatisation

05 Sunday Jan 2014

Posted by Mike Sivier in Conservative Party, Corruption, Cost of living, Health, Liberal Democrats, People, Politics, Poverty, Public services, UK, USA

≈ 35 Comments

Tags

accident, CCG, charge, Chris Ham, clinical commissioning group, Department of Health, doctor, emergency, expensive, Freedom of Information, GP, health, healthcare, hospital, insurance, Kaiser Permanente, managed care, Managed Care Organisation, market, MCO, National Health Service, NHS, Personal Care Budget, private, privatisation, top-up, UK, undercut, USA


Health-CARE? It seems increasing number of GPs want the person on the stretcher to stump up a fiver or a tenner before the medical staff in the photograph can begin treatment.

Health-CARE? It seems increasing number of GPs want the person on the stretcher to stump up a fiver or a tenner before the medical staff in the photograph can begin treatment. (Image: BBC – intentionally left fuzzy to preserve anonymity of those involved)

It is strange that more has not been made of the revelation that one-third of GPs apparently believe a £5 or £10 charge should be imposed on everybody turning up at hospital Accident and Emergency departments.

This seems to be a clear next step towards the marketisation of what used to be the National Health Service, disguised with a claim that it would “reduce frivolous use of the NHS and the growing pressure on emergency departments”.

It seems that a poll of more than 800 doctors found 32 per cent said “fees would be the most cost-effective way of cutting the number of people who go to A&E, who could have gone to their GP or a pharmacist instead or did not need medical attention at all”. Presumably they have already tried simply telling people what to do, then.

The story in The Guardian states that “specialists believe between 30 per cent and 40 per cent of all visits are unnecessary and that many patients could have sought help elsewhere because their illness was minor or not urgent”. That leaves 60-70 per cent of visitors paying extra for services their taxes have already funded!

According to the book NHS SOS (edited by Jacky Davis & Raymond Tallis; published by Oneworld), the plan is to convert the publicly-funded nationwide health service into one of “managed” care along the lines provided by Kaiser Permanente in the USA.

This is based on a flawed use of figures (p.39) so Kaiser is in fact far more expensive, but that didn’t stop then-Department of Health strategy director Chris Ham from defending the claims and allowing Kaiser to emerge as the model for NHS reform. This was seen as particularly useful for those with cash to invest in the company or other MCOs (Managed Care Organisations) as they reaped huge profits – until market saturation, government and employer schemes to keep health care costs down, and a series of scandals made the pendulum swing the other way. Then these companies started lowering patient benefits, increasing premium fees and withdrawing from unprofitable markets, and this is very similar to the current situation in England.

Finally, these firms began to expand internationally, to countries including the UK, where the NHS was seen as a hugely attractive business opportunity.

MCOs decide how services are organised and funded for their clients, through contracts with selected providers and rigorous control of hospital admissions. This seems uncannily close to the work of Clinical Commissioning Groups, which were set up under the pretext that they would allow GPs to control budgets, but in practice allow the money to be controlled by private firms that have been hired by overworked doctors – as was always intended by the Tory-led Coalition government.

Government regulations mean private companies must be allowed to bid to provide as many services as possible. Freedom of Information rules mean they can find out how the public service operates and then undercut its bid. Without funding, the public service will close, leaving the way clear for the private provider to pump up its prices – so they will eat up more and more of the limited NHS budget. But which services do they choose?

They choose those that are easiest and cheapest to provide – the services that provide the most opportunity to make a profit.

Accident & Emergency is not one of those services. It will remain with the public sector providers who are being “continuously cut and squeezed into downsizing, mergers, centralisation and closures”, reducing care to “short-staffed, overloaded, ‘centralised’ units”, covering “only those services that the private sector does not wish to provide” (ibid, p.18).

How can services like A&E continue, if the private operators are taking all the cash? The only answer, it seems, is to bring in health insurance. That is the plan, at least – and the proposed A&E charges seem intended to be a palatable way of opening that door to a public that would once have treated the very idea as anti-British and voted the government that proposed it out of office for a considerable period of time.

Next it seems likely that “top-up” insurance will be offered to people whose complex ongoing conditions qualify them for so-called Personal Care Budgets. The budget money will be limited, forcing patients (or rather, customers) to “top them up” with insurance.

Be very clear on this: You are not looking at the thin end of the wedge. The wedge has already been driven in and England is well on the way to having a privatised health service, with the NHS as nothing but a brand under which taxpayers’ money can be handed out to private firms that handle only the simplest procedures.

The intention, it seems clear, is to allow publicly-funded services to wither over a period of time, in order to soften you up – make you more receptive to the idea of paying for healthcare that once was free but may not even be available in the future if you don’t come up with some cash.

Are you going to sit there and wait for that to happen? Private health care, and health insurance, is far – far – more expensive than the NHS, which was the most cost-effective and efficient health provider in the world until the Tory-led Coalition got hold of it. Don’t believe the propaganda – the service had record satisfaction levels in 2010.

You can still stop the rot. To find out how you can work to reverse the damage being done to the most cherished organisation in the UK, visit www.keepournhspublic.com and www.nhscampaign.org.uk

If you’re living in Wales, Northern Ireland or Scotland, don’t think that devolution of healthcare will save you because it won’t. Budgets are already under pressure from Westminster and the Tories will do whatever they can to force regional governments into the same, or similar, patterns.

One of life’s certainties is that you will become ill at some point. Don’t wait until that happens, because it will be too late.

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Frustration as MPs say calls to government departments are ‘too expensive’

11 Monday Nov 2013

Posted by Mike Sivier in Business, People, Politics, Poverty, Public services, UK

≈ 29 Comments

Tags

BBC, benefit, benefits, call, Coalition, company, complaint, Conservative, customer service, Democrat, Department, Department for Work and Pensions, DWP, expensive, freephone, government, higher rate, HM Revenue and Customs, hmrc, Liberal, Liberal Democrat, local rate, Margaret Hodge, Mike Sivier, mikesivier, operator, Pensions, people, politics, private, public accounts committee, Royal Mail, tax, telephone, This Is Money, Tories, Tory, victim support, Vox Political, waiting time, Which?, Whitehall, work


[Picture: This Is Money]

[Picture: This Is Money]

That’s frustration for the Coalition government, not the public (for a change).

If you’ve ever had to telephone a government department, you probably know that it is about as hard as the private company operating the service can make it. This is to enable that company to screw as much money as possible out of you before you have said a single word to a government employee.

The system is set so that there is only a small number of rings before a machine picks up – this is when they start charging you – and a recorded voice lists a series of options, from which you may choose. Then you wait.

And wait.

They provide music for you to… enjoy, but this is interrupted at 20- or 30-second intervals by another recorded voice telling you that all operators are busy but your call is important.

After a non-specific length of time, a human being comes on the line and tells you that they can’t deal with your problem but will put you through to someone who can. Then its back to the music, interrupted by the recorded voice.

I have no idea what happens after that. I do not have the disposable cash to pay through the nose for the privilege of listening to ‘The Four Seasons’ being ruined. If I want to hear classical music, I’ll get Spotify or – Luddite that I am – spin a CD.

Currently, whenever I receive correspondence saying I should telephone a government department, I respond with a letter. Now that Royal Mail is privatised, I suppose I shall have to find another alternative when prices start to rocket.

Fortunately, it seems Margaret Hodge and the Commons Public Accounts Committee have taken note of the problem and action is being proposed, after it was revealed that people have been paying around £56 million to speak to government departments on premium rate phone lines.

How did they find out? Was it brought to their attention because of the high volume of ‘abusive’ messages from clients who had been told their calls were being recorded, but who still ended up screaming that they had been waiting forever, the call had already cost them the national debt of a small developing country and their spouse and family had given up and left them – most probably for a telephone company executive?

Sadly, this isn’t even news. It was reported in December 2012 that calls to HM Revenue and Customs had left customers paying £33 million a year. Somebody calling from a mobile would have spend £1.92 if they waited the average length of time on hold – and that is before anyone dealt with their query.

According to the BBC, the committee found that one-third of Whitehall numbers used by the public were higher-rate – including those for benefit, victim support and tax inquiries.

This higher rate means calls can cost 10.5p per minute. With the average call costing 56p, this means calls from landlines can last around five minutes and 20 seconds and we can deduce from our own experiences that most people are unlikely to have actually spoken to anybody human at all.

It seems possible, therefore, that the government telephone system – certainly that used by the DWP – is designed, not as a service to “customers” (their word), but as a means of keeping them away. Not only that, but it also seems designed to fleece them of as much money as possible while doing so.

“Customers of government services should be able to contact those services easily and cheaply,” the BBC article quotes Mrs Hodge. “Charging customers higher rates… is not acceptable, especially when the customers are often vulnerable people.”

There was also criticism that calls took too long to answer.

In response, the Department for Work and Pensions has said it will offer a choice between 0845 and 0345 numbers, allowing callers to choose the cheapest line. I’m willing to bet it won’t tell callers which line that is. Also, it will be massively over-used, leading to longer queues, so people will end up paying just as much.

You’ll have noted that nothing was said about cutting down waiting times.

Consumer group Which? wants public bodies and companies to provide either freephone or local rate numbers for customer service and complaints lines, saying it is “ridiculous” to force a huge bill on people, especially when they have to wait on hold.

It isn’t ridiculous if the phone service has been contracted out to a private company, though – as seems to be the case with the DWP, at the very least.

In that circumstance, it’s a money-spinner – one that is about to peter out, if Mrs Hodge gets her way. That’s why this is frustrating for the government.

How many Conservative MPs have financial interests in the Telecoms industry?

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Bedroom tax condemns homes to demolition because they are too expensive for families

10 Sunday Nov 2013

Posted by Mike Sivier in Bedroom Tax, Benefits, Conservative Party, Cost of living, council tax, Housing, Labour Party, Liberal Democrats, People, Politics, Poverty, tax credits, UK

≈ 29 Comments

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accommodation, bedroom tax, benefit, benefits, build, Coalition, Conservative, corporate, corporation, cost, council tax, Danny Alexander, Democrat, demolish, Department, Department for Work and Pensions, developer, disability, disabled, DWP, energy, expensive, government, home, Homes and Communities Agency, house, housing association, housing benefit, Iain Duncan Smith, IDS, incompetent, Labour, Lib Dem, Liberal, living wage, luxury, Mike Sivier, mikesivier, MP, overcrowd, Parliament, payroll, Pensions, people, politics, private, property, Rachel Reeves, reduction, returned to unit, rich, RTU, salaries, salary, sick, social, social security, spare room subsidy, tax credit, taxpayer, Tories, Tory, unjust, unworkable, Vox Political, vulnerable, wage, welfare, Welfare Reform Act, work


The obvious solution: The government should be helping build new social housing - not forcing the demolition of what little there is.

The obvious solution: The government should be helping build new social housing – not forcing the demolition of what little there is.

If the government really wants to make larger social accommodation available to overcrowded families, why are housing associations knocking them down?

They have to go because the Bedroom Tax has made them too expensive, according to The Guardian.

The story, published yesterday, is another nail in the coffin of Iain Duncan Smith’s credibility. It doesn’t matter how many polls the Conservatives produce to support their claim that people agree with them; in practice, it simply doesn’t work.

Housing associations are finding three-bedroomed properties impossible to maintain. They cannot let them out, sell them or keep up with the costs of keeping them while they are empty.

All of this has serious implications for the Coalition government that voted the Bedroom Tax onto the statute books as part of Mr ‘Returned To Unit’ Smith’s hugely unpopular – and now proving to be unworkable – Welfare Reform Act last year.

On Tuesday, MPs will debate the future of the Tax, when Labour members are expected to vote for its immediate repeal. Senior Liberal Democrats are also believed to have doubts – The Guardian (again) has quoted Danny Alexander’s father as saying it is “particularly unfair”.

Labour’s Rachel Reeves has overcome a shaky start in her role as shadow Work and Pensions Secretary to get right on-message with this. According to The Guardian report, she said: “This incompetent and out of touch government seems oblivious to the perverse and costly consequences of this unjust and unworkable policy.

“Not only is it hitting 660,000 vulnerable households, including 440,000 disabled people; the costs to the taxpayer are mounting as people are pushed into more expensive private rented accommodation while existing social homes are left vacant.”

Of course, Dear Reader, she’s right. You read it here first – all the way back in October last year.

Surely it makes more sense to have someone living in these properties, rather than losing them altogether? Does the government have an answer for this?

Apparently not. A government spokes-robot trotted out the same tired nonsense we’ve all come to despise: “The removal of the spare room subsidy is a necessary reform that will return fairness to housing benefit. We’ve been clear that hardworking people should not be subsidising tenants living in properties that are too large for their requirements.”

Let’s all remember that there never was a spare room subsidy for the government to remove. It never existed. Therefore its removal is not a necessary reform; it can never be vital to remove something that is fictional. Also, the removal of a fictional thing cannot restore fairness anywhere.

Hard-working people probably shouldn’t be subsidising tenants who are under-occupying, but then hard-working people were never the only ones paying for this to happen. Everybody in the UK pays taxes one way or another – even children.

And while we’re on the subject of what hard-working people subsidise, why is it bad for them to help people stay in the social housing that was originally allocated to them, but good for them to help massive corporations keep their payroll costs down by paying tax credits, housing benefit and council tax reduction costs for people earning less than the Living Wage? Why is it good for them to pay the cost of MPs’ energy bills as well as their own?

“Consent from the Homes and Communities Agency is required before any social housing provider can dispose of a site on which social housing stood and will ensure that public investment and the needs of tenants are protected,” the robot continued, but we should all know that this will be no obstacle.

Demolition of social housing means land becomes available for private developers to build new, luxury homes for the very rich.

That’s where the big money is.

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‘Papers, please!’ Harsher laws for immigrants could mean Nazi-style ID checks for British citizens

10 Thursday Oct 2013

Posted by Mike Sivier in Benefits, Conservative Party, Crime, Immigration, Law, Politics, Race, UK

≈ 28 Comments

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Prove who you are: Theresa May and David Cameron check the credentials of two police officers, to ensure they aren't illegal immigrants. No, not really - but don't be surprised if police checkpoints start appearing everywhere with people in peaked caps demanding your papers, just like in Nazi Germany during the 1930s and 40s!

Prove who you are: Theresa May and David Cameron check the credentials of two police officers, to ensure they aren’t illegal immigrants. No, not really – but don’t be surprised if police checkpoints start appearing everywhere with people in peaked caps demanding your papers, just like in Nazi Germany during the 1930s and 40s!

Theresa May has responded to criticism of her policies on immigrants by revealing her plans for the latest Immigration Bill – countering a threat that is perceived to be much worse than the reality.

Experts say this will require a system of identity checks for everyone, requiring British citizens or those with permanent residence to prove that their own presence in the UK is legal.

In a move that seems designed to appease the Daily Mail and its readers, she wants banks to check the immigration status of people applying to open accounts, and private landlords to make similar checks on their tenants.

You will notice that this means the government wants other people to carry out its responsibilities.

The Home Secretary also intends to “streamline” the appeals process in immigration cases. Under the current government, this word generally means “make less fair”, and this is borne out by a passage stating the measures aim to “deport foreign criminals first and hear their appeal later”. In such circumstances, how can we be sure they really are criminals?

There will also be a requirement for temporary migrants like overseas students to contribute towards NHS costs. This is not necessarily a bad thing – although it would be unfair if this money found its way to the private companies now infesting the NHS, rather than the public service itself.

But there will be no tightening of border controls, no “streamline” for bureaucratic deportation procedures, and no measures to tackle forced labour or lack of enforcement of the minimum wage.

Immigration Minister Mark Harper was quoted on the BBC website, saying: “The law must be on the side of people who respect it, not those who break it.” Fine words from the man who was unable to say whether flak-jacketed immigration officers had discriminated against people of ethnic minorities when they carried out their spot-checks at railway stations in August.

The BBC article also quotes Don Flynn of Migrants’ Rights Network, who reiterated that evidence contradicts the view that immigrants are attracted to the UK by benefits and free services; and Dr Richard Vautrey of the BMA, who said a system is already in place for hospitals to recover the cost of treating patients who are not eligible for NHS care – and introducing a system for GPs could be a “bureaucratic nightmare”.

The Guardian tells us the Immigration Law Practitioners’ Association (ILPA) has warned Theresa May her plan, for millions of private landlords to face “proportionate” fines of up to £3,000 if they fail to conduct checks on the immigration status of new tenants and other adults living in their properties, is unworkable.

“British citizens, European economic area nationals and third country nationals alike would be required to produce identity documents at many turns in a scheme that would be intrusive, bullying, ineffective and expensive and likely racist and unlawful to boot,” said the ILPA response.

And the Residential Landlords Association said landlords would need to know about a potential 404 types of European ID documents, in order to operate the scheme – saying some landlords would refuse to house migrants, for fear of falling foul of the new rules – and isn’t that the point of the exercise?

The Guardian quotes Habib Rahman, of the Joint Council for the Welfare of Immigrants, who predicted that “these measures will divide society, creating a two-tier Britain, a return to the days of ‘No dogs, no blacks, no Irish’ and of ill people with no access to healthcare walking the streets of Britain. This bill is a travesty and must be stopped,” he said.

BBC home affairs correspondent Dominic Casciani tells us the ultimate goal is increased public confidence in the system.

But if we are doing all the work ourselves, why should this add up to increased confidence in the government?

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Local election campaigns begin – but where are the NEW contenders?

10 Wednesday Apr 2013

Posted by Mike Sivier in Conservative Party, Labour Party, Liberal Democrats, Politics, UK

≈ 5 Comments

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Baroness, benefit, bookmaker, borrower, campaign, ceremonial, Conservative, council, create, creation, cut, debt, Ed Miliband, Enterprise, expensive, funeral, gambling, Iain Duncan Smith, inferior, Interest, job, jobseeker, Jobseekers (back to work schemes) Bill, Ken Loach, Labour, lender, Liberal Democrat, local election, low, Mandatory Work Activity, Margaret, message, Mrs, National Health Action Party, No Party, Parliament, Party of the Left, pay, payday, People of the British Political and Lawful Rebellion Party, private, project, repayment, sanction, script, service, smear, Thatcher, Tories, Tory, Treasury, vanity, wage, work programme provider, Workfare


Get your votes out: But who will you support, if your local council is holding elections this year? The mid-term vote is always carefully watched, so your vote could sway predictions for the 2015 general election!

Get your votes out: But who will you support, if your local council is holding elections this year? The mid-term poll is always carefully watched, so your vote could sway predictions for the 2015 general election!

Hard though it may be to believe, in the midst of all the ‘Mrs T’ drivel, but life goes on and there are elections on the way.

The Liberal Democrats have launched their bid for seats on 34 councils in England and one in Wales, predictably, with a smear campaign.

Apparently, both their Coalition partners the Conservatives, and Labour, are inefficient and waste money on “vanity projects”.

This will be a hard criticism for the Tories to counter, considering they are about to waste up to £10 million of taxpayers’ – our – money on a ceremonial funeral for Baroness Thatcher that the majority of the people in the UK simply don’t want.

Apparently, MPs can claim £3,750 each, from the taxpayer, because Parliament has been recalled to pay tribute to her. If they all take advantage of it, that alone will cost us £2,437,500!

Praise is due to Labour’s John Mann, who the BBC placed among those calling the debate a waste of money. He said tributes could have been made next week, when Parliament is due to return.

But then, what is the Liberal Democrat plan to increase the Personal Allowance, that we are all allowed to earn before we start paying Income Tax, if it isn’t a vanity project?

Nick Clegg says the Liberal Democrats will spread “the burden of austerity fairly”, but if this policy really has made 24 million families in the UK £600 better-off than they were in 2010, that means the Treasury has received £14,400,000,000 less than it otherwise would have. Nearly 14-and-a-half BILLION pounds!

This is money that could have eased the severity of the benefit cuts on the poorest in society, or the government could have invested it in projects that would have created jobs, increasing the tax take and lessening the burden of debt repayments and benefits for the poor.

Noticeably absent from Mr Clegg’s speech, at the Eden Project in Cornwall, was any mention of what his party would do with any new council seats it picks up. Instead, he went back to the Liberal Democrat ‘message script’ that was thrust upon his party back between Christmas and the New Year. “Only the Liberal Democrats will build a stronger economy and a fairer society, enabling everyone to get on in life” he droned.

Here in Radnorshire, Wales, people hearing that will be thinking those words are familiar, and asking themselves when they were aired before. Oh yes – it was last week, when our MP Roger Williams and AM Kirsty Williams were talking up the increases in the Personal Allowance.

So there’s no offer from the Liberal Democrats.

At least Labour’s Ed Miliband launched his party’s campaign with a solid commitment – he wants councils to be allowed to prevent payday lenders from operating in their areas, and to stop bookmakers from opening as well.

In hard times, it makes sense for gambling to be curbed – although it is a shame that the last Labour government allowed it to become commonplace before the financial crash hit. And payday lenders must be brought to heel – the huge interest rates they charge mean borrowers – who need the money because they receive such a poor pay packet from their fatcat bosses, don’t forget – fall even further into debt.

But Labour’s recent behaviour in Parliament has created deep mistrust of the party among its core voters. Labour betrayed the poorest workers in the UK, and everybody who is looking for a job, by supporting Iain Duncan Smith’s retroactive law to legalise his illegal sanctions against jobseekers who would not take part in his slave-labour ‘mandatory work activity’ schemes to raise cash for ‘work programme provider’ companies and commercial enterprises that took part.

If Labour wants to win that trust back, it needs to field prospective councillors who genuinely want to represent the interests of the people in their wards, with good Labour values – ensuring they get the best value for their council tax money, rather than turning services over to private enterprises who then make councils pay through the nose for inferior work, for example.

And what about all the new contenders that have sprung up since the Coalition came to power and started reversing all the good work the previous Labour government did, justifying it by saying the new austerity made it necessary (it isn’t)?

The National Health Action Party can be ruled out, I think. That organisation is a single-issue party created solely to attack Coalition members of Parliament, and anyone else who voted in support of the Health and Social Care Act, that allows private, for-profit companies to run NHS services.

What about the ‘No’ Party? This group claims the UK needs a fresh start, and wants to contend the next general election “on a massive scale”. In that case, they should start at local level. Political organisations of any kind won’t be trusted with Parliamentary seats until their members have proved themselves in the local arena and the May elections are a perfect opportunity to get started. Where are the ‘No’ candidates?

What about the People of the British Political and Lawful Rebellion Party, which says it aims “to put the People back into politics”.

This organisation’s Facebook page says: “It is time this country came together and started the mass political and legal upheavel required for a legitimate, lawful, peaceful and successful rebellion. As a newly founded political party, we take one-step at at time while learning to utilise our skills as individuals and collectively.”

Okay, then why not start now – in local councils? Then the ordinary people will be able to find out what they’re all about.

It seems too early for any wide-based, mainstream ‘Party of the Left’, of the kind Ken Loach has been pushing, to come together in time for these elections – which is a shame.

In the light of Labour’s actions on the Jobseekers (Back to the Workhouse) Bill, it is possible that there does need to be another mainstream, national left-wing political organisation – if only to remind Labour of what it ought to be.

One of the most telling comments about the late Baroness Thatcher was that she changed not only the Conservatives, but other political parties, meaning that Labour followed a similar course to the Conservatives when it came to office in 1997.

It’s time Labour remembered that there are other, real and workable alternatives – and started working on them.

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