Number 2: Care and Maintenance of JSAPS and ESAPS
In expectations of Universal Credit being rolled out on time and meeting other objectives, the amount of care and maintenance on the existing Payment Systems for Jobseeker’s Allowance and Employment and Support Allowance has been significantly reduced. This is not an abstract issue, because as the systems have become degraded, the basic claim and payment processes have become (and are becoming) ever harder to manage. In other words, existing claimants, not on Universal Credit, are being adversely affected by its roll out.
In extreme cases, and these are becoming more and more common, individual claims are being taken off the systems and handled on a clerical basis. This means that:
claims are being initially assessed not by the computer, but by individuals
that any initial action on the claims has to be carried out clerically by a member of staff, not…
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