The ramblings of a former DWP Civil Servant ...

Number 14: Is DWP Fraud Washing Its Face?

A good few years ago now, I attended a briefing being delivered by Marks and Spencer. I was working alongside colleagues helping to fill vacancies at stores opening at the (then) new Fort Retail Park. A manager had come along from M&S to tell us about her company and their recruitment methods.

We found the presentation useful and detailed enough that we had few questions. However, the manager had referred to something called shrinkage. A colleague asked what this meant. The manager described shrinkage to us as a retail sector euphemism for theft by customers and staff. My colleague became rather agitated when she realised that during the presentation she had been told that M&S tolerated shrinkage of up to 5% at store level! Only if it went over 5% would M&S send in the heavy mob. Businesses tend to lose shrinkage…

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