The ramblings of a former DWP Civil Servant ...

Number 13: Digital by Default

I have already posted on this topic, The War On Welfare, Digital by Default and DWP! And, although these are not the latest Digital Divide figures, Beyond the Barriers: UK Internet Access Quarterly Update, 2013 Q4 (The Digital Divide), they do show the challenge facing Government and DWP, in particular, when it comes to making the move to delivering government services online an inclusive one.

In the interest of equity for all, Government must recognise that some people, whatever level of help they receive, will never be able to fully access those services it delivers online. As a consequence, a new SoS will need to make sure that DWP not only recognises this fact, but ensures that individual inter-actions between its staff and clients are conducted in the light of it.

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