After a while, you have to wonder whether the idea of Universal Credit isn’t to make it easier to process claims, but is in fact the exact opposite! Glynis Millward digs another gem from the British local press.
Reposted from the Bolton News
A WHISTLEBLOWER inside one of the government’s pilot centres for universal credit has warned how numerous errors will make a smooth introduction of the new system “highly unlikely”.
Staff at the service centre in Elizabeth House, Bolton town centre, have been involved in supporting the management of universal credit since it was piloted in Ashton-under-Lyne and Wigan last year.
Since then, a member of the Public and Commercial Services (PCS) union, who has asked not to be named, told The Bolton News that employees have been leaving their jobs “in droves” after facing huge pressure to make an unworkable system fit for purpose.
Other issues included glitches with the computer system and inadequate training with staff only able to process a fraction of the claims they could under the old system.
The spokesman said: “The union has had to deal with more personal…
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